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The Journey of Learning: Training Managers to be Good Leaders





As someone who has had the privilege of learning from and working with some exceptional managers, I can vouch for the positive impact they have on team dynamics and overall success. However, being an effective manager requires more than just technical expertise; it demands the ability to lead and inspire others. One approach that has gained significant traction in recent years is leading through coaching. 


I recently did some training put together by Carol Mould and I loved the way she discussed the Conscious Competence Model, how it relates to coaching skills for managers and how it benefits their teams. 


The Conscious Competence Model outlines the four stages of acquiring a new skill: unconscious incompetence, conscious incompetence, conscious competence, and unconscious competence. Applying this model to coaching, it becomes clear that managers who receive training on coaching are better equipped to guide their teams through these stages effectively.


Unconscious Incompetence:

  • Without proper training, experience or awareness, managers may not realise the significance of their management style or its potential impact on team performance. They may simply focus on achieving short-term goals without considering long-term development. Training introduces the concept of coaching and its benefits, opening managers' minds to the possibilities it offers.

Conscious Incompetence:

  • Once managers are aware of coaching's importance, they may still lack the necessary skills to implement it successfully. Training equips them with the knowledge and techniques required to identify areas where they lack proficiency and helps them develop their coaching skills.

Conscious Competence:

  • With training, managers progress to a stage of conscious competence, where they understand and can effectively apply coaching techniques. They develop the ability to actively listen, ask powerful questions, provide constructive feedback, and support their team members in achieving their goals. This stage is crucial as managers become more confident in their coaching abilities and recognise the positive impact it has on their team's performance.

Unconscious Competence:

  • Over time, with consistent practice and experience, coaching becomes second nature to managers. They reach a stage of unconscious competence, where coaching becomes an instinctive part of their leadership style. They effortlessly integrate coaching principles into their daily interactions with team members, fostering a culture of growth and development.

Benefits of Coaching Skill Training for Managers:


  • Improved Communication: Coaching training enhances managers' communication skills, enabling them to effectively express expectations, provide constructive feedback, and address any challenges that arise. This leads to clearer communication channels, increased trust, and stronger relationships within the team.


  • Employee Empowerment: Coaching encourages managers to adopt a supportive and empowering leadership style. By focusing on individual strengths and development areas, managers can guide their team members towards personal growth and increased job satisfaction. This approach fosters a sense of ownership and accountability among team members, resulting in higher engagement and productivity.


  • Enhanced Problem-Solving: Coaching training equips managers with the skills to ask powerful questions that stimulate critical thinking and problem-solving abilities in their team members. This not only boosts the team's problem-solving capabilities but also encourages a culture of innovation and continuous improvement.


  • Retention and Talent Development: Employees are more likely to stay with an organisation that invests in their growth and development. Coaching training helps managers identify the potential within their team and create personalised development plans. This not only increases employee retention but also builds a pipeline of talent for future leadership positions.


Investing in training managers on how to lead their teams is a wise decision that yields numerous benefits. Through training and practice, managers become aware of the significance of coaching, develop the necessary skills, and ultimately integrate coaching into their leadership style. Through improved communication, employee empowerment, enhanced problem-solving, and talent development, your managers can create a positive and productive work environment that drives long-term success.


Leadership coaching has emerged as a powerful tool for transforming managers into inspirational leaders. It equips managers with the necessary skills, mindset, and tools to effectively lead and motivate their teams. By incorporating coaching into staff development and training programs, organisations can create a culture of continuous learning and growth.


As organisations recognise the value of investing in their managers' leadership development, coaching will become an integral part of their talent development strategies. By partnering with experienced consultants, such as Glass Elevator Consulting, organisations can leverage the power of team coaching to unlock the full potential of their managers and teams.


Ready to take your leadership to the next level? Contact Glass Elevator Consulting today to learn more about their leadership coaching services.


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